FAQs
Find answers to your questions
1. ACCOUNT & DETAILS
HOW CAN I ACCESS OR CHANGE MY ACCOUNT DETAILS?
Click here to access your account, don't forget you will need your username and password.
HOW DO I REGISTER FOR MY ACCOUNT?
Click here to register on the Hard Yakka website and start shopping today.
WHY DO I NEED AN ACCOUNT?
By creating an account you join our Legends Club, and as a Legend Club member you can:
- Get 10% off your orders
- Get access to members-only promotions and offers
- Check out faster when making a purchase
- Check the status of your orders
- See any of your past orders
- Change your account details, including password
- Store any extra shipping addresses
- Access our online returns page (to simplify the returns process for online purchases).
WHAT HAPPENS IF I FORGET MY PASSWORD?
Don't worry if you forget your password — you can click here and select “forgot password” to receive a password reset link.
IS MY PERSONAL DATA SAFE IF I CREATE AN ACCOUNT?
Yes, your data is safe with Hard Yakka as we are fully compliant with the Data Protection Act. Your account and personal details, and any order details, are protected. Click here for our full privacy policy.
ARE MY CREDIT OR DEBIT CARD DETAILS SAVED?
No, we don't save any of your payment details which means you will have to enter them each time you place an order.
IS IT SAFE TO ENTER MY PAYMENT DETAILS ONLINE?
Yes. We take security seriously. Your payment details are automatically encrypted when you enter them on our website.
2. ORDERS
I'M NOT SURE IF I'VE SUCCESSFULLY COMPLETED MY ORDER?
When you have successfully completed your order, you will receive a confirmation email. If you don't receive an email, please contact our Customer Service team at onlinestore@hardyakka.com.au.
CAN I FIND OUT WHEN A PRODUCT THAT IS CURRENTLY OUT OF STOCK COMES BACK IN?
Yes, you can email our Customer Service team at onlinestore@hardyakka.com.au.
WHAT SHIPPING OPTIONS ARE AVAILABLE?
We offer a range of Shipping options for your online orders. Please visit our Shipping and Delivery Information page for more information.
WHERE CAN I FIND A STORE TO BUY YOUR PRODUCT FROM?
To buy our products in-store, please visit our Hard Yakka Stockist's page. Alternatively, you can visit your closest Totally Workwear store. Please note that not all retailers maintain all product lines and may not participate in all promotions. Please contact each store individually for stock position and promotional activity.
HOW DO I GET A TAX INVOICE FOR MY ONLINE ORDER?
Once your online order is placed, you’ll receive an order summary / tax invoice via email. If you have a Legends Club website account, you’re also able to log in and view past order details and access tax invoices for those too.
3. PAYMENTS
HOW DOES AFTERPAY WORK?
Afterpay allows you to enjoy your shopping now and pay it off in 4 fortnightly interest free instalments^. Available on orders online $1 to $2,000. Conditions apply.
*Excludes Gift Cards
^Subject to Afterpay's terms and conditions, see www.afterpay.com.au/terms
WHAT DO YOU NEED TO USE AFTERPAY?
To qualify for Afterpay you must be over 18 years of age, be living in Australia and have a valid form of Australian credit or debit card.
HOW DO I PAY WITH AFTERPAY?
If you are new to Afterpay, download the Afterpay App from Google Play or the App Store, and/or signup online at www.afterpay.com.au.
When in Checkout on hardyakka.com/au, select the Afterpay payment option and follow the prompts to login and complete payment.
WHAT PRODUCTS ARE NOT AVAILABLE WITH AFTERPAY?
All gift certificates are excluded from purchase with Afterpay. If a gift certificate is added to the basket, Afterpay will not be selectable at Checkout.
4. PRODUCTS & SIZING
DO YOU HAVE A SIZE GUIDE/CONVERSION CHART?
You can view our fitting guide by clicking: Hard Yakka Size Guide
5. RETURNS & REFUNDS
WHAT OPTIONS ARE AVAILABLE FOR RETURNS & REFUNDS?
For all information about Returns & Refunds, please visit our Returns page: Returns and Exchanges | Hard Yakka Australia
6. PROMOTIONS & GIFT VOUCHERS
HOW CAN I FIND THE LATEST DEALS AND OFFERS?
Our home page will always be updated with the latest Hard Yakka products and promotions. Members get access to exclusive offers.
HOW DO I USE A PROMOTION CODE?
You can apply the promotion code to your order in the Shopping Cart.
WHY WON'T MY PROMOTION CODE WORK?
It may have expired, been entered incorrectly or not meet the promotion's terms and conditions.
CAN I USE MORE THAN ONE PROMOTION CODE ON AN ORDER?
No, only one promotion code can be applied per order.
I FORGOT TO ADD A PROMOTION CODE. CAN IT BE APPLIED AFTER?
Promotion codes can only be applied in the Shopping Cart at time of purchase.
HOW DO I CHECK IF A PROMOTION CODE WAS APPLIED?
It will appear in your Shopping Cart and Checkout summary.
WHAT ARE GIFT VOUCHERS?
Gift vouchers are a great way to share Hard Yakka with your family and friends. Click here to purchase.
WHAT CAN I BUY WITH MY GIFT VOUCHER?
Any product on the Hard Yakka website.
WHAT ARE THE GIFT VOUCHER TERMS AND CONDITIONS?
Gift vouchers are valid for 36 months from date of issue.
WHAT HAPPENS IF I RETURN AN ITEM BOUGHT WITH A GIFT VOUCHER?
The refund is automatically credited to the original Gift Voucher.
WHO GETS REFUNDED IF I RETURN A GIFT?
The refund is credited to the account or voucher used for the original purchase.
7. PRODUCT REVIEWS
WHAT IS AN ONLINE REVIEW?
We value your opinion. To keep reviews helpful and fair, please follow these guidelines:
- Base feedback on the product and your personal experience using it.
- Be honest — share what you liked and what you didn’t.
- Keep it clean and concise.
- Do not include offensive, racist, or crude language.
- Use a nickname — no personal information or external links will be published.
8. GENERAL QUESTIONS
HOW CAN I WORK FOR HARD YAKKA?
Hard Yakka is owned by Workwear Group. For job opportunities, visit the Workwear Group Careers page.
CAN’T FIND YOUR ANSWER?
Email us at onlinestore@hardyakka.com.au if you’d like to speak to us about prices, shipping, promotions, or anything else related to your order.
1. ACCOUNT & DETAILS
HOW CAN I ACCESS OR CHANGE MY ACCOUNT DETAILS?
Click here to access your account, don't forget you will need your username and password.
HOW DO I REGISTER FOR MY ACCOUNT?
Click here to register on the Hard Yakka website and start shopping today.
WHY DO I NEED AN ACCOUNT?
By creating an account you join our Legends Club, and as a Legend Club member you can:
- Get 10% off your orders
- Get access to members-only promotions and offers
- Check out faster when making a purchase
- Check the status of your orders
- See any of your past orders
- Change your account details, including password
- Store any extra shipping addresses
- Access our online returns page (to simplify the returns process for online purchases).
WHAT HAPPENS IF I FORGET MY PASSWORD?
Don't worry if you forget your password — you can click here and select “forgot password” to receive a password reset link.
IS MY PERSONAL DATA SAFE IF I CREATE AN ACCOUNT?
Yes, your data is safe with Hard Yakka as we are fully compliant with the Data Protection Act. Your account and personal details, and any order details, are protected. Click here for our full privacy policy.
ARE MY CREDIT OR DEBIT CARD DETAILS SAVED?
No, we don't save any of your payment details which means you will have to enter them each time you place an order.
IS IT SAFE TO ENTER MY PAYMENT DETAILS ONLINE?
Yes. We take security seriously. Your payment details are automatically encrypted when you enter them on our website.
2. ORDERS
I'M NOT SURE IF I'VE SUCCESSFULLY COMPLETED MY ORDER?
When you have successfully completed your order, you will receive a confirmation email. If you don't receive an email, please contact our Customer Service team at onlinestore@hardyakka.com.au.
CAN I FIND OUT WHEN A PRODUCT THAT IS CURRENTLY OUT OF STOCK COMES BACK IN?
Yes, you can email our Customer Service team at onlinestore@hardyakka.com.au.
WHAT SHIPPING OPTIONS ARE AVAILABLE?
We offer a range of Shipping options for your online orders. Please visit our Shipping and Delivery Information page for more information.
WHERE CAN I FIND A STORE TO BUY YOUR PRODUCT FROM?
To buy our products in-store, please visit our Hard Yakka Stockist's page. Alternatively, you can visit your closest Totally Workwear store. Please note that not all retailers maintain all product lines and may not participate in all promotions. Please contact each store individually for stock position and promotional activity.
HOW DO I GET A TAX INVOICE FOR MY ONLINE ORDER?
Once your online order is placed, you’ll receive an order summary / tax invoice via email. If you have a Legends Club website account, you’re also able to log in and view past order details and access tax invoices for those too.
3. PAYMENTS
HOW DOES AFTERPAY WORK?
Afterpay allows you to enjoy your shopping now and pay it off in 4 fortnightly interest free instalments^. Available on orders online $1 to $2,000. Conditions apply.
*Excludes Gift Cards
^Subject to Afterpay's terms and conditions, see www.afterpay.com.au/terms
WHAT DO YOU NEED TO USE AFTERPAY?
To qualify for Afterpay you must be over 18 years of age, be living in Australia and have a valid form of Australian credit or debit card.
HOW DO I PAY WITH AFTERPAY?
If you are new to Afterpay, download the Afterpay App from Google Play or the App Store, and/or signup online at www.afterpay.com.au.
When in Checkout on hardyakka.com/au, select the Afterpay payment option and follow the prompts to login and complete payment.
WHAT PRODUCTS ARE NOT AVAILABLE WITH AFTERPAY?
All gift certificates are excluded from purchase with Afterpay. If a gift certificate is added to the basket, Afterpay will not be selectable at Checkout.
4. PRODUCTS & SIZING
DO YOU HAVE A SIZE GUIDE/CONVERSION CHART?
You can view our fitting guide by clicking: Hard Yakka Size Guide
5. RETURNS & REFUNDS
WHAT OPTIONS ARE AVAILABLE FOR RETURNS & REFUNDS?
For all information about Returns & Refunds, please visit our Returns page: Returns and Exchanges | Hard Yakka Australia
6. PROMOTIONS & GIFT VOUCHERS
HOW CAN I FIND THE LATEST DEALS AND OFFERS?
Our home page will always be updated with the latest Hard Yakka products and promotions. Members get access to exclusive offers.
HOW DO I USE A PROMOTION CODE?
You can apply the promotion code to your order in the Shopping Cart.
WHY WON'T MY PROMOTION CODE WORK?
It may have expired, been entered incorrectly or not meet the promotion's terms and conditions.
CAN I USE MORE THAN ONE PROMOTION CODE ON AN ORDER?
No, only one promotion code can be applied per order.
I FORGOT TO ADD A PROMOTION CODE. CAN IT BE APPLIED AFTER?
Promotion codes can only be applied in the Shopping Cart at time of purchase.
HOW DO I CHECK IF A PROMOTION CODE WAS APPLIED?
It will appear in your Shopping Cart and Checkout summary.
WHAT ARE GIFT VOUCHERS?
Gift vouchers are a great way to share Hard Yakka with your family and friends. Click here to purchase.
WHAT CAN I BUY WITH MY GIFT VOUCHER?
Any product on the Hard Yakka website.
WHAT ARE THE GIFT VOUCHER TERMS AND CONDITIONS?
Gift vouchers are valid for 36 months from date of issue.
WHAT HAPPENS IF I RETURN AN ITEM BOUGHT WITH A GIFT VOUCHER?
The refund is automatically credited to the original Gift Voucher.
WHO GETS REFUNDED IF I RETURN A GIFT?
The refund is credited to the account or voucher used for the original purchase.
7. PRODUCT REVIEWS
WHAT IS AN ONLINE REVIEW?
We value your opinion. To keep reviews helpful and fair, please follow these guidelines:
- Base feedback on the product and your personal experience using it.
- Be honest — share what you liked and what you didn’t.
- Keep it clean and concise.
- Do not include offensive, racist, or crude language.
- Use a nickname — no personal information or external links will be published.
8. GENERAL QUESTIONS
HOW CAN I WORK FOR HARD YAKKA?
Hard Yakka is owned by Workwear Group. For job opportunities, visit the Workwear Group Careers page.
CAN’T FIND YOUR ANSWER?
Email us at onlinestore@hardyakka.com.au if you’d like to speak to us about prices, shipping, promotions, or anything else related to your order.
