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We, The Workwear Group Holding Pty Ltd ABN 52 154 382 386 and its subsidiaries, of Level 1, 187 Todd Road, Port Melbourne, VIC 3207, collect your personal information so we can perform our business functions and activities, including:
If you do not disclose the personal information that we are seeking to collect then we may be unable to respond to you, or provide you with our products or services, or send you information about them.
We may disclose your personal information to our employees, related bodies corporate, contractors, franchisees, suppliers, service providers and other third parties for the purposes of operating our business or website (or those of our franchisee network), responding to your requests, providing products and services or information about them to you, or for business, marketing and related purposes including re-marketing activities on social media platforms, such as Facebook, Instagram, Pinterest, YouTube, LinkedIn or Google.
Occasionally, we may disclose your personal information to organisations located overseas. This might occur, for example, where:
We require overseas recipients to use personal information only for the purpose provided and to implement reasonable data protection. It is not practical for us to list all of the countries where the overseas recipients are located. Generally, such overseas recipients are likely to be located in the United States of America, Europe, Middle East (including United Arab Emirates) and the Asia Pacific region (including but not limited to China, Hong Kong, the Philippines, Indonesia and New Zealand).
Unless you tell us not to, we, members of our franchisee network or our related bodies corporate may use your personal information to contact you directly about products or services that we think may be of interest to you by telephone, email or correspondence using the contact details you have provided or use your personal information for re-marketing activities on Facebook, YouTube, LinkedIn or Google. You can ask us not to send you marketing information by following any relevant instructions in the marketing communication or by contacting our Privacy Officer at:
Wesfarmers Industrial & Safety Pty Ltd
Level 4, 26 Talavera Road
Macquarie Park NSW 2113
Phone: (+61) 2 8873 4800
Your Privacy is Important
Wesfarmers Industrial & Safety is committed to protecting the privacy of your personal information. This policy explains:
We may amend this policy at any time by posting the updated version on our website. Wesfarmers Industrial & Safety is not responsible for the privacy practices of sites that are linked to this website via hyperlinks, banner advertising or otherwise.
1. What information do we collect?
Wesfarmers Industrial & Safety only collects information that is reasonably necessary for one or more of our functions or activities. Generally, the information we collect about customers includes your name, mailing and/or physical address, delivery address, phone number, payment, credit and billing information, and e-mail addresses. We also collect demographic information, which is not unique to you, such as your postcode, age, gender and purchasing preferences, interests and favourites. When you visit our websites, we may also collect information about your computer, including your IP address.
We may also collect additional information about customers, including purchase history, location and preferences, either directly, or through third party analytics tools, or our business partners (including other companies in the Wesfarmers Group).
We also collect information about:
Without the above details, Wesfarmers Industrial & Safety would not be able to carry on its business and provide products and services to its customers.
Wherever possible, we give you the option of interacting anonymously with us, if practicable and lawful to do so, but in this situation we may not be able to provide you with the full range of products and services available.
2. How we collect and hold information
Wesfarmers Industrial & Safety collects personal information only by lawful and fair means. Where it is reasonable and practicable to do so, we collect your personal information from you directly when you purchase products or services from us, provide your details to us at an industry or student event, or enter into competitions or other arrangements with us, provide feedback/complaints to us or register your details with us or one of our business partners (including our franchisee network or other companies in the Wesfarmers Group). Depending on the product or service we provide to you, we may collect your personal information from third parties. Information about suppliers’ employees is usually collected from the supplier. Information about potential employees is usually collected during the recruitment process.
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We take all reasonable efforts to ensure your personal information is stored securely in access controlled electronic or physical locations.
Personal information is de-identified or destroyed securely when no longer required by us.
3. Why we collect and hold and how we use information
We collect, hold and use your information to:
4. How we disclose your information
We may disclose your personal information to the following:
We may occasionally disclose your personal information to organisations located overseas, for example where:
We require overseas recipients of your information to use personal information only for the purpose provided and to implement reasonable data protection. It is not practical for us to list all of the countries where the overseas recipients are located. Generally, such overseas recipients are likely to be located in the United Kingdom, United States of America, Middle East (including United Arab Emirates), Europe and the Asia Pacific region (including but not limited to China, Hong Kong, the Philippines, Indonesia and New Zealand).
In special circumstances – for example, if we were to sell or transfer our business or part of our business to a third party or a related body corporate – your information may be transferred to potential purchasers and their advisers or to the related body corporate as part of that sale or transfer. From time to time, we may provide aggregated and de-identified information to other business partners for various purposes.
We otherwise do not disclose personal information to third parties unless we are permitted to do so by law or you have given us your consent to do so.
We may have arrangements in place with other companies and third parties (such as Google using its Google Analytics tool) which provide us with data to help us analyse and understand how our website users interact with our website content. We may also collect information about you from data collected by other companies and third parties (such as Facebook, LinkedIn and YouTube) and analyse the data together with information we already hold about you to learn more about your likely preferences and interests. Such companies and third parties may place cookies on your web browser to help us deliver interest-based content and advertisements to you. As a result, when you visit our website as well as a third party website (such as Facebook), you may see our advertisements, targeted at your preferences and interests, on such third party website.
Generally, we use the following types of cookies:
The information we typically collect using cookies when you visit our website include the following:
If you log into your account on our website, we may collect additional information such as your account name, account number, branch location, delivery context, shopping cart ID, number of items in the cart, value of items, and support number in order to provide you with personalised access to our website functionalities and for us to provide you with our products and services.
You can choose to decline cookies by making changes to your browser settings, but if you do so, your user experience may be affected and you may not be able to take advantage of the full functionalities of our website.
6. Accessing and correcting your information and questions
You can request access to your information or that your information be corrected by contacting us at the address below.
If you wish to make a formal complaint, please make your complaint in writing to our Privacy Officer. We will consider your complaint promptly and contact you to seek to resolve the matter. If we have not responded to you within a reasonable time, you are entitled under the Privacy Act 1988 (Cth) to make a complaint to the Office of the Australian Information Commissioner.
Email (to complain or access or correct information, or to unsubscribe or opt-out): firstname.lastname@example.org
Office of the Australian Information Commissioner
Phone: 1300 363 992
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