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This policy applies to products purchased from the website hardyakka.com.au for delivery within Australia.
We will accept returns for exchange or refund, for change of mind on products purchased online within 30 days from date of receipt (unworn and in original packaging), or if faulty. Goods must be received by you before they can be returned, and can be returned using a Reply Paid address at no cost to you.
You can create a new return request using our easy online returns system. All you need is your order number and email address with which you placed the order, which can be found in your order confirmation email.
REQUEST A RETURN OR EXCHANGE
Hard Yakka takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. You can create a new return request for faulty items using our easy online returns system (outlined above). In instances where your order was placed more than 30 days ago, please contact our Customer Service (between 8am and 5.30pm AEDT Monday to Friday) who will advise and assist with the returns process. Hard Yakka will ensure all costs associated with returned goods, including delivery, is at no expense to you.
Whether your item was faulty or you've just changed your mind, Hard Yakka provides three returns options:
On occasion, your requested replacement item may have sold out by the time your product is posted and received by Hard Yakka. If your replacement is not available, your online account or account with which you paid (e.g. credit card, PayPal) will be refunded.
Sometimes packages can take a little while to get back to us, so please allow up to 30 days for us to process your return from the time you send your gear. We'll be doing our best to refund/credit your account as soon as the package is in our hands.
Goods purchased from hardyakka.com.au must be returned via our online returns system. Hard Yakka goods purchased from retail stores need to be returned to the store from which those goods were purchased.
If any product purchased with a Gift Voucher is returned for a refund, the refund amount will be automatically credited to the original Gift Voucher.
The refund will be credited to the original card or account used to purchase the gift.
The Customer Service team operates on Monday to Friday (excluding National public holidays) from 8.30am until 5.00pm (Australian Eastern Standard/Daylight Savings Time).
Please call 1800 701 996 (from Australia only), or you can contact us via email at email@example.com.
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